NetTeller User
You must be an active NetTeller user and have accepted the online banking agreement prior to utilizing COB MOBILE.
Password Resets
Password resets cannot be activated through COB MOBILE. Password resets must be completed through a PC.
To Access COB MOBILE
Easy as 1 - 2 - 3
- From your mobile device, go to URL: : http://www.cobmobile.com
- Input your NetTeller ID
- Input your NetTeller Password
Bookmark the URL for future visits
Frequently Asked Questions
Tips
Case Sensitivity
NetTeller ID's and passwords are case sensitive; make sure you are correctly entering your NetTeller user ID and password. If your password begins with a lower-case letter, you may need to use your mobile device's shift key to change the default from upper case. In addition, some phones require extra shift key press to enter numbers instead of letters.
SmartPhone/BlackBerry
For the best viewing experience, make sure the following options are selected inside the Browser Options for these devices. See below for example. (Set your browser to Internet browser or Internet Explorer if this is an option on the mobile device.)
Support JavaScript
u Allow JavaScript pop-ups
u Support HTML Tables
u Use Foreground And Background Colors
u Use Background Images
u Support Embedded Media
u Support Style Sheets
Troubleshooting
Problem: My wireless carriers default browser will not allow me to access COB MOBILE.
Solution: Some wireless carriers, strictly based on location, will not allow their default browsers to access certain websites through their default Gateway. This practice is usually associated with devices that tend to have limited media plans. Please go to www.operamini.com on your mobile device and download the Opera Mini Browser. OperaMini is the world’s favorite mobile Web browser and is free of charge. You should then be able to access the mobile banking site using this browser.
Problem: I receive“File Format Unknown” or “Page cannot be displayed” error on my mobile device.
Solution: If you have full reception and the website is active and you are still receiving this error, go to www.operamini.com on your mobile device and download the Opera Mini Browser. OperaMini is the world’s favorite mobile Web browser and is free of charge. You should then be able to access the mobile banking site using this browser.
** Note: This problem can also be associated with the above problem.